My Shopping Cart
Your shopping cart is
currently empty!
KEEP SHOPPING

Returns & Refunds

1. Return Material Request Terms & Conditions

Return Goods accepted ONLY if accompanied by Return Material Request Form
and after confirmation from CPH Group

1.1. Customer must return the product(s) to CPH Group only after approval is issued by CPH Group. Return Material Request (RMR) number and copy of the invoice is required on the outside of the packaging (so the package can immediately be identified for assessment).

1.2. All products must be returned in original packaging, specifically no fault items must be returned unopened with all seals undamaged. (A Handling Fee of 15% applies to all No Fault Returns).

1.3. In case of future enquiry regarding the returned good(s), Customer must provide proof of delivery or consignment information to confirm the delivery of the goods.

1.4. Any physical damage incurred on the faulty product due to misuse of the product will cancel the guarantee and is the Customer's responsibility.

1.5. All credits, replacements and repairs will depend on vendor's directives for the return of the faulty products. Replacement and return may result in the delays due to CPH Group stock availability.

1.6. For any returned faulty goods to CPH Group, if no fault is found after testing, then the Customer will be responsible for any charges incurred for testing.

1.7. No cut lengths of vinyl or cut sheets to be returned.

2. Return Material Requests Procedures

Purpose

To maintain and establish a uniform system to investigate and action any general returns for incorrect orders shipped, duplicated order shipments and other returns ONLY when approved by CPH Group.

The aim is to credit the Customer after the Return Material Request (click here to download Return Material Request Form) form has been approved by CPH Group, the goods received by CPH Group and that those goods are in a pristine condition, as confirmed by CPH Group.

General Return Procedure

The Customer upon finding the delivered goods where errors are made by CPH Group, is to use the RMR online form; this form needs to be submitted within 7 days from date of delivery of goods, using the CPH Group RMR online form. click here to download Return Material Request Form

The Customer must complete the RMR online form and clearly identify why new stock is being returned.

If the Reseller has any questions regarding RMR please call 1800 555 060

Customer must supply: Account Code, Invoice Number, Product Code and Quantity of the product(s) that need(s) to be returned and the reason for the return.

If approved a number and return instructions will be emailed to the email address submitted on the RMR online form.

Returned goods must be in original pristine condition box, no labels placed on product and the packaging unopened.

Where a return is approved by CPH Group, a Return Material Request confirmation number will be required with returned shipment of the goods. Any goods shipped without an RMR confirmation number will not be accepted.

Damage will be subject to confirmation by CPH Group on receipt of returned goods.

3. Faulty Products & Dead on Arrival Products - Return Procedure

For the purposes of this policy, DOA is defined as any new product found to be defective, i.e. experiencing faulty parts or workmanship and NOT an end user error, within 14 days of the Customer's date of purchase.

The Customer must, upon finding the product defective within 14 days of the purchase date, repack the product and follow the RMR procedure as stated under 'General Returns Policy'. Goods must be in pristine condition with all accessories enclosed.

4. Guarantee Products

A 'guarantee' product is a faulty product that failed within the guarantee period.

5. Faulty Products

A 'faulty' product is a product returned by the Customer to CPH Group that failed to operate in accordance with its functional specifications.

6. Faulty Product Return Procedure

6.1. Customer must follow the General Return Procedure (as above) and supply: Account Code, Invoice Number, Product Code and Quantity of the product(s) that need(s) to be returned and clearly outline the fault details for each product that needs to be returned.

6.2. CPH Group will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays determined by CPH Group stock availability.

6.3. Any physical damage incurred on the faulty product due to the misuse of the product will void the guarantee and is the Customer's responsibility.

6.4. If CPH Group approves an RMR for return under guarantee, the Customer is responsible for freight to the CPH Group warehouse. CPH Group will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.

6.5. All faulty products must be returned in pristine condition with all accessories and/or components enclosed.

CPH Easy Rewards Login

Sign up for eNews

Request your free catalogue

Contact Us

top

X