Return Material Request - Making Returns a Breeze!
At CPH Group, we believe that even returns can be hassle-free and, dare we say, a tad bit fun. Here's how we make it all work:
Return Material Request (RMR) Procedures
Ready to breeze through your returns process? Get started by completing our Return Material Request (RMR) form. It's the quickest and easiest way to send your goods back to us, allowing us to take swift action and ensure your satisfaction.
Some important Points about Returns
Approval is Key: Before sending anything back, you'll need our approval. Make sure to include the RMR number and a copy of the invoice on the outside of the package for easy identification otherwise your goods may get lost.
Packaging Matters: Return products in their original packaging, especially those without faults. A 15% Handling Fee may apply to No-Fault Returns
Keep Records: In case we need to chat about your returned goods in the future, be ready to provide proof of delivery or consignment information.
Handle with Care: If a product becomes damaged due to misuse, it's your responsibility.
Not Accepted: We can't accept returns for cut lengths of vinyl, cut sheets, or non-stocked specially manufactured items.
Goods Damaged in Transit
To claim for damaged goods during transit, make sure to note "Goods received damaged" on the freight company docket when receiving the items. Then, notify CPH Group within 24 hours with photographic evidence of the damage.
General Return Procedure - within 7 Days
Made an oopsie in your order? No worries, follow these steps:
Complete the RMR form and let us know why you're sending back the goods.
Include your Invoice Number, Product Code, Quantity, and reason for the return.
Once approved, we'll send you return instructions and a confirmation number.
Return the goods in their original pristine condition.
Include the RMR confirmation number with the shipment.
We'll double-check for damage upon receiving the goods.
Faulty Product Return Procedure - within 14 Days
Product not quite right? Here's what to do:
Follow the General Return Procedure and provide details and photos about the issue.
We'll arrange a credit, replacement, or repair.
Remember, misuse-related damage is on you.
If approved, we'll handle the return freight.
Make sure all faulty products come back with all their bits and pieces.
A Quick Note...
We've got two categories: 'Guarantee' products and 'Faulty' products. Rest easy; we're here to assist with both.
A ‘guarantee’ product is a faulty product that failed within the guarantee period.
A ‘faulty’ product is a product returned by the Customer to CPH Group that failed to operate in accordance with its functional specifications